It sounds like the problem with only three rows being printed is that your expanded fields may have strayed beyond the nominal tag size - and the printer interpreted this as needing more space (and started a new column)

Thanks for letting us know you are now OK

We have not seen this ghosting before on other laser printers, and the problem has not been reported by other users. It appears that for some reason, the toner is not adhering to the tags properly.

If you have an inkjet you can use, you may need to print the tags using the inkjet printer. If you do not have an alternate printer you can use, please return the tags and we will refund your purchase.


The problem of only showing 3 rows despite defining 4 is usually an indication that the paper size has not been set to A4 for this printer. Please make sure that you have selected the printer and A4 paper size BEFORE you get to the print-preview page.

If you are still having problems, please send an email to support@uncork.biz with your phone number and a suitable time after 5pm Indianna time so we can arrange a remote support session with you. This will allow us to see your screen during the remote support session and suggest what may be causing the problem

Got it, thanks.

Now there's a new problem that only occurs when printing on this specific paper. See attached image. Ghosting makes the tags unreadable. It's a new HP laser printer. I've tried setting it for regular paper, card stock, glossy card stock. Same issue each time. Works fine with regular paper. Must I use an ink jet or something?

After purchasing tags from Uncorked, I'm unsure of how to format the report template. The individual tags look great on the screen, but before I print, the print preview shows only 3 rows. I don't want to print and waste tags. What are the suggested paper and margin sizes?

Thanks,